The information we collect
In the course of our functions and activities, Orchestra Victoria collects personal information from ticket buyers, people requesting program or service information, patrons, sponsors and persons who donate or provide support to the organisation.
The information we collect generally includes your title, name, email address, postal address and other contact details. Information relevant to your relationship with us may also be collected, such as transaction details, indicated seating and event type preferences and details of donations or other support provided to the organisation. From time to time we may seek and record your opinions on our programs and services through customer feedback surveys and other interactions.
Orchestra Victoria does not ordinarily collect sensitive information, which includes information about a person's racial or ethnic origin, political or religious beliefs, sexual orientation, professional memberships or health information. In the event that sensitive information is collected this will only be undertaken with consent from the individual.
Why we collect the information
Orchestra Victoria uses the information we collect to provide the information and services you have requested and to manage any support which you are providing to the organisation.
In addition, unless you ask us not to, we may use the information to:
- update you about Orchestra Victoria, its programs and services, such as performances, products and special events
- inform you about products, services and events from affiliated organisations in which you may be interested
- solicit sponsorship, donations or other support for the organisation
- contact tracing purposes related to COVID-19
Where we collect the information
We collect personal information directly from you, or from a person acting on your behalf when it is provided for ticket/product purchase, Season Package purchase, online registration or competition entries. Similarly, we collect information from telephone, email and written communications we have directly with you.
We also receive the personal information of customers booking for our events from the venues and facilities at which we present, and from ticketing agencies who sell on our behalf. The personal information obtained from these sources is not used for marketing purposes unless permission has been obtained from the customer.
Anonymity and pseudonymity
In accordance with the Australian Privacy Principles, a customer may where practicable, deal with Orchestra Victoriat anonymously or using a pseudonym. Full name and billing contact details must be provided where a credit card transaction is processed online or via telephone. Customers dealing with Orchestra Victoria anonymously must accept that Orchestra Victoria can take no responsibility for providing further information or services related to any transaction or communication.
Disclosure of personal information
Orchestra Victoria understands the importance of keeping your information private, and only discloses your personal information to third parties in certain circumstances.
Organisations to which we usually disclose information include:
- service providers that assist us with certain functions and activities, in which case we impose appropriate privacy obligations on the service provider (e.g. we may use mailing houses to send information and materials)
- information may be securely uploaded to third-party service providers, like Google or other media buying agencies, under the terms and conditions outlined by those providers, for the purpose of communications and improving the services of Orchestra Victoria
- government and regulatory authorities and other organisations, as required or authorised by law
- a service provider for the purpose of sending you information from our sponsors or other arts companies
- venues or facilities at which we present
Where personal information is disclosed Orchestra Victoria will take all reasonable steps to ensure third parties use this information in accordance with the Australian Privacy Principles.
We do not otherwise provide your information to third parties for use in marketing their own products and services to you.
Orchestra Victoria does not disclose personal information to overseas recipients for any purpose except in the cases stated above.
Management of personal information
We take reasonable steps to ensure that all personal information held by the organisation is kept securely, both in a physical and electronic form, and to protect the information from unauthorised access, modification and disclosure, and from loss and misuse.
We take reasonable steps to ensure that personal information which is no longer required for any lawful purpose is destroyed or permanently de-identified.
However, some personal information may be held for a specific period of time due to statutory requirements.
Credit card security
Orchestra Victoria collects financial information to execute purchase and donation transactions. We share this information with credit card processing organisations as necessary to complete the transactions, but no credit card information is shared with any third parties or stored permanently on our web server.
Access to and correction of personal information
We take reasonable steps to ensure that all personal information we collect, use or disclose is accurate, complete and up-to-date.
If you believe your information holds errors or information is missing please notify our Privacy Officer and we will endeavour to correct or add the information as soon as possible.
You may access information about you held by us or request for your information to be deleted (subject to some exceptions allowed by law including but not limited to GDPR Article 17).
For security reasons, you may be required to put your request in writing and you may need to verify your identity. A fee may be charged for the administration of information provision.
Unsubscribing from Orchestra Victoria communications
If you would like to unsubscribe from email by clicking Update your preferences or Unsubscribe at the bottom of all our emails. Please email our customer experience team at [email protected] if you require any further assistance.
Queries, concerns, complaints?
If you have any questions or concerns about how we deal with your personal information, please contact us at [email protected].
Orchestra Victoria mailing address:
Orchestra Victoria c/o The Australian Ballet
Level 6, 2 Kavanagh Street, Southbank
VIC 3205 AUSTRALIA
If we cannot address your concerns to your satisfaction you have the right to take your issue to the Privacy Commissioner. The Privacy Commissioner may be contacted on 1300 363 992.
Need more information?
If you would like more information about privacy and the Privacy Act (including the Australian Privacy Principles), you can access the Privacy Commissioner's website on: privacy.gov.au